こんにちは、時々商品が届いた時に、関税が発生し、
そのクレームとかが来たりしますよね？
そんな時は、SAATSの林さんのこの記事が参考になります。
http://ameblo.jp/saats/entry-11223470063.html
http://ameblo.jp/saats/entry-11478017140.html
この２つの記事をまとめて、僕はこのように送るようにしています。
Hi, I am glad you received the item.
I am sorry to hear that you had to pay additional fee for the custom.
However, the fee is import tax from your country Custom.
As eBay clearly states at below eBay Policy page,
import tax or any other duties are the buyer’s responsibility.
Please see below.
http://pages.ebay.com/help/policies/feedback-removal.html
“eBay displays an automatic customs notification message
for all international transactions in the shipping section
of the listing page, informing buyers of potential customs delays
and duties before they place their orders.
We will remove Feedback if the seller receives
any Feedback comment that refers to customs delays or customs fees.”
As a seller, I cannot estimate how much you have to pay
to your custom in your country prior to your purchase
because buyers from more than 190 countries
join eBay and import tax is different from items and countries.
Based on the above, I cannot pay for your import tax on my side.
Please understand it. Thank you.
まぁ、９８％林さんのパクリですが(笑)
これをひな形にしてコピペ出来るようにしたり、
メール対応の外注さんに渡しておけば大丈夫ですね。
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